James & Muriel uses the information you provide when placing an order only to complete that order or to inform you about the status of your order. We do not share this information with outside parties except to the extent necessary to complete that order (ie: shipping companies) and when required by law.
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As long as the the return/refund is being requested within the eligible time window of 14 days and the watch is still in good condition, we will accept it and refund you with no questions asked. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, send us an email at email@example.com with a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Our warranty covers any defect in material quality or workmanship that may occur with normal and reasonable use during the warranty period. In these cases, we will cover the costs of repair/replacement of the product(s) and/or parts of products that prove to be defective under normal and reasonable use. The warranty period is valid through 24 months after the date of purchase.
This warranty does not apply to any costs, repairs, or replacements for the following:
• Conditions, malfunctions, or damage not resulting from defects in material or workmanship
• Repairs necessitated by use other than normal and/or reasonable use.
• Blemishes caused by normal wear and tear.
• Damage resulting from negligence, misuse, abuse, accidents, or alterations.
• If you have any questions pertaining to warranties or repairs, please contact us at firstname.lastname@example.org